Plans change.
We understand.

For most stays, cancellations made within the window below qualify for a full or partial refund of the amount paid.

• Free cancellation up to 7 days before the check-in date — full refund of any deposit.
• Cancellations 3 to 7 days before arrival — one night's tariff is retained.
• Cancellations within 72 hours of arrival, or no-shows — the full booking amount is retained.

Bookings for peak season, long weekends and festive dates (including December holidays and New Year) may carry stricter terms, which will be clearly stated at the time of booking.

Date changes are subject to availability and any difference in rate. We will always try to accommodate reasonable requests where possible — please reach out to our team early.

Approved refunds are processed to the original payment method within 7 to 10 business days. Applicable taxes are refunded in line with prevailing regulations.

To cancel or modify a reservation, contact our reservations team by phone or email with your booking reference. Cancellations are effective from the time we receive your request.