Your privacy,
respected.

When you make a reservation, submit an enquiry, or subscribe to our updates, we collect the details you provide directly to us.

• Contact details — name, email address, phone number and postal address.
• Booking details — stay dates, property, guest count and special requests.
• Payment information, processed securely through our payment and booking partners.
• Technical data such as IP address and browser type, gathered automatically as you use the site.

We use the information we collect to deliver and improve our services.

• To confirm and manage your reservations and on-property requests.
• To respond to enquiries and provide concierge assistance.
• To send booking confirmations, service messages and, where permitted, offers.
• To comply with legal, tax and regulatory obligations.

We do not sell your personal information. We share it only with trusted service providers — such as our booking engine and payment processors — who help us operate, and only as required by law.

We apply appropriate technical and organisational measures to protect your information. While no online transmission is ever fully secure, we work continuously to safeguard the data you entrust to us.

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time by contacting us.